customer satisfaction

The survey is taken to know about customer satisfaction on their services or products so they can improve their service and standards. Possitive feedback customer survey is an initiative from Kroger Company receive valuable feedback about the retail chain directly from the customers. This helps management to know overall customer satisfaction. The main motive of this customer satisfaction survey is to improve the food store quality and norms. The customer who participated in the survey will automatically register in monthly sweepstakes where they can win rewards. This online possitive feedback platform is launched by the Kroger Website. Anyone can participate in this survey when they went to the store to buy grocery items and win free fuel points in return for taking survey. At the end of the survey, the customer can purchase gift cards, food cards and all. These coupons and gift cards can be redeemed by their next visit to any food store.

Survey Requirments:

If you want to participate in the survey then read this article carefully we will help you. This Possitive feedback will help you to get vouchers and gift cards. But you need to follow the eligibility criteria while participating in customer satisfaction.

• You need a smartphone or laptop with a strong internet connection.
• Must understand English or Spanish language.
• Participant age should not be less than 18 years.
• You can participate in the survey in 7 days after your last purchase at Kroger food store.

The received bonus fuel points after completion of the survey can be redeemed in the future to make a purchase. Also, you can use these fuel points, gift cards to make a purchase online at the website.

How to participate in KrogerFeedback survey:

• To start the customer satisfaction visit the official website.
• After login into the website select language.
• Select your language you will see the 6 boxes to enter voucher number which is printed on your receipt.
• Enter voucher code. If you do not find the valid code then click on the link "If you do not have a code printed on your receipt, click here”.
• You can see the form to take the voucher code and secure it.
• Enter store ID, KS, visit date and time, order and amount spent.
• Before completion of sweepstakes make sure you enter correct detail and click on "Start Button".
• The page will be redirected to a survey page. Here you need to answer all the questions.
• You have to provide your valuable ratings from 1 to 10.
• It seems like a multiple question list asks you about the quality of products, customer service and the behavior of the salesperson.
• Answer all the questions base on your experience with the store and then submit your valuable experiences.
• After answering all questions click on the "Submit Button".
• The customer satisfaction will be submitted and the voucher/validation code is displayed on your device screen.
• You can redeem this voucher code for 50 fuel points on your next visit to the store and you can buy the grocery items with that. 

By participating in this customer satisfaction the customers can share their opinion, suggestions, customer satisfaction on the official website. But the management improves its service with the help of loyal customer feedback.